Ecommerce automation for DTC brands
Limited time · 40% off an audit. Terms
You did not start a brand to answer the same shipping question four hundred times a month. Growth adds channels, channels add reconciliation, and the founder becomes the integration layer. A short, fixed-price audit of where those hours go, then a build that takes them back.
Every new channel adds a seam
One store is manageable. Add Amazon, a marketplace, then wholesale — each brings its own listing rules, stock figure and support inbox. None agree, so somebody spends their week making them agree.
That somebody is the founder, or the one operations person who understands all of it — the least leveraged work in the business, and the hardest to hand over because it lives in their head.
The audit gets it onto paper first. Then we automate what is genuinely repeatable and leave alone what only looks that way.
Where DTC hours usually go
The ones that come up most often. Yours will differ in the details.
The support inbox
Mostly a lookup and a template — but every message still needs a person to open it.
Listing generation across channels
Every marketplace wants different titles, bullets and image rules. Twenty SKUs becomes a week of copy-paste.
Stock sync and oversells
Channels disagree, so you either hold buffer stock or oversell and cancel. Both cost money; one costs a review.
Repricing
Competitor moves, promotions and margin floors tracked in a spreadsheet, updated when someone remembers. Usually too late to matter.
Returns and refunds
Accept or refuse against a policy that mostly fits, with exceptions needing a judgment call.
Supplier and PO follow-up
Chasing confirmations and ship dates by email, then typing the answers into whichever system holds the truth this month.
The founder should not be the integration layer between four sales channels.
The audit prices each opportunity in your own numbers, with a downside case beside it. An oversell costs a refund, a cancelled order and a public review.
When a workflow is not ready — scattered data, a process that changes every time — the report says so plainly instead of selling you a build that will break.
Built on the stack you already have
No new platform, no migration, no rebuild.
Built against the stack you run — Shopify, Amazon, Walmart, Klaviyo, Gorgias, ShipStation, your 3PL portal. Everything runs in accounts you own.
Where a tool you already pay for has an AI feature nobody switched on, we switch it on rather than build a replacement. The audit inventories your software first.
On customer-facing automation
Anything a customer sees keeps a human in the loop. A wrong answer costs more than the hour it saved, and arrives attached to a public review.
This is the business we actually ran
Our founder co-founded an ecommerce business in 2013 and ran multichannel brands full time from 2019 to 2026. Every workflow here is one we hit ourselves.
That produced the integration linking order processing to the sales channels and the warehouse, plus agents for support triage, listing generation, inventory reconciliation and order exceptions.
We can show you those builds running on a call.
Start small if you prefer
A $999 Workflow Review takes one workflow — the support inbox or stock sync — and tells you what it costs and whether it is worth automating. Credited in full against an audit.
Limited time · 40% off an audit. Terms